Effective Date: March 2, 2026
The Drapery Spa
5900 Balcones Drive, STE 100
Austin, TX 78731
Email: legal@thedraperyspa.com
Phone: 972-809-9816
Website: www.thedraperyspa.com
IMPORTANT LEGAL NOTICE
THESE TERMS CONTAIN BINDING ARBITRATION, CLASS ACTION WAIVER, AND LIABILITY LIMITATION PROVISIONS THAT AFFECT YOUR LEGAL RIGHTS. BY SUBMITTING AN INTAKE FORM, REQUESTING INFORMATION, SCHEDULING AN EVALUATION, BOOKING SERVICES, OR OTHERWISE PROCEEDING WITH SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. PLEASE READ CAREFULLY.
By submitting an intake form, requesting information, scheduling a consultation or evaluation, booking services, allowing Company personnel on your premises, or receiving services from The Drapery Spa (“Company,” “we,” “our,” or “us”), you (“Client,” “you,” or “your”) acknowledge that you have read, understood, and agree to be legally bound by these Terms & Conditions in their entirety.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MUST IMMEDIATELY CEASE ALL INTERACTION WITH THE DRAPERY SPA AND MAY NOT PROCEED WITH CONSULTATION OR SERVICES.
These Terms & Conditions constitute a legally binding contract between you and The Drapery Spa.
Services Offered
The Drapery Spa provides professional textile and environmental care services, which may include but are not limited to:
3.1 Maximum Service Height
The Drapery Spa is equipped to service drapery installations up to twenty (20) feet in height, subject to safe access, adequate clearance, and acceptable site conditions as determined in our sole professional judgment.
Installations exceeding twenty (20) feet may be declined or may require specialized equipment, modified service scope, extended timelines, additional personnel, or supplemental safety measures. Additional fees may apply.
Light fixture and pendant cleaning services are subject to additional height and complexity limitations. Fixtures exceeding twelve (12) feet or containing fragile crystal, glass, or intricate components may be declined or subject to modified scope.
The Drapery Spa reserves the right to refuse service at any height if site conditions are deemed unsafe.
3.2 Access & Structural Integrity
Client represents that the property, mounting surfaces, hardware, ceiling structures, and surrounding fixtures are structurally sound and capable of supporting normal service operations.
The Drapery Spa is not responsible for:
Structural failure of walls, ceilings, brackets, or mounting systems
Pre-existing instability in hardware or fixtures
Damage resulting from concealed structural defects
If unsafe or unstable conditions are discovered, The Drapery Spa may suspend or modify services without liability.
3.3 Clearance & Obstructions
Adequate floor clearance and working space must be available to allow safe ladder placement and maneuverability.
If excessive obstructions, structural limitations, or clearance restrictions prevent safe service, The Drapery Spa reserves the right to:
Modify service scope
Reschedule pending correction
Decline service
Safety determinations are made at The Drapery Spa’s sole discretion and are final.
4.1 Evaluation Fee
A professional in-home textile evaluation fee of $300 is required to schedule an assessment appointment.
This fee is earned once the evaluation appointment time has commenced, regardless of whether the evaluation is completed, provided Company personnel have arrived and begun services.
If the evaluation is discontinued due to client refusal of access, unsafe conditions, interference, or client request, the evaluation fee remains earned and non-refundable.
This fee is paid upfront via our online booking system and is processed immediately upon booking. The evaluation fee compensates for professional time, expertise, travel, and administrative costs.
Evaluation Credit
The $300 evaluation fee credits in full toward your total service cost if you book service within 7 days of your evaluation date. After 7 days, the fee is non-refundable and non-transferable. The evaluation fee is not a deposit for future services.
The evaluation fee is fully earned once the evaluation appointment time has commenced, regardless of whether the evaluation is completed, provided Company personnel have arrived and begun services.
4.2 What’s Included
Your 90-120 minute professional evaluation includes:
4.3 Quote Delivery & Decision Window
Your detailed quote is provided on-site immediately following evaluation. You may accept on-site or take up to 7 days to decide.
Quotes expire automatically after 7 days. Any quote requested or accepted after expiration will require re-evaluation and may reflect updated pricing, scope, or terms.
Email decisions to hello@thedraperyspa.com.
4.4 Evaluation Rescheduling
You may reschedule your evaluation appointment once at no charge with 48 business hours’ notice. Rescheduled evaluation must occur within 30 days of original date.
4.5 Evaluation No-Show
If you are not present for your scheduled evaluation without prior notice, the $300 fee is forfeited. A new evaluation fee is required to reschedule.
As a courtesy, we may offer a one-time grace reschedule in cases of documented emergency, at our sole discretion.
4.6 Evaluation Validity
Initial service booking: 7 days from evaluation date
Add-on services (same property): 30 days from most recent service (no new evaluation)
After 30+ days (same property): New $300 evaluation required
Different property: New $300 evaluation always required
Pricing subject to change after validity period.
5.1 No Additional Deposit
No additional deposit is required when booking service. Your payment card information was securely saved when you paid your $300 evaluation fee. You authorize a delayed charge for services rendered by signing our Credit Card Authorization Form. Service will not be scheduled until the signed Credit Card Authorization Form is received.
5.2 Service Agreement
You will receive a Service Agreement via email specifying:
You will also receive a credit card authorization form to sign
By signing, you authorize us to charge your card on file for the balance upon service completion.
6.1 When Payment is Due
Payment is due immediately upon service completion following Step 4 Final Inspection (see Section 4 below). Failure to remit payment constitutes breach of contract. Client presence at the property at time of completion is not required for payment to be processed.
6.2 Accepted Payment Methods
We accept: Credit and debit cards only, processed via a secure payment Terminal
We do NOT accept: Checks, cash, Zelle, Venmo, CashApp, PayPal, or any other payment methods
6.3 Payment Process
After Step 4 Final Inspection:
6.4 Card Information
You are responsible for ensuring your payment card on file is current and has sufficient funds. We will send a reminder 5 days before service to verify your card information. If your card expires before service, you must provide updated information. Failure to maintain valid payment method may result in service cancellation.
7.1 Final Inspection Protocol
Upon service completion, we conduct a thorough walk-through with you:
7.2 Completion Confirmation Form
Signature is preferred but not required to process payment. Your Service Agreement already authorizes payment upon completion. If you decline to sign, we will note your verbal confirmation, take photos, and process payment.
We will document: ‘Client verbally confirmed satisfaction but declined to sign completion form.’
Client presence at final inspection constitutes acceptance unless written objections are documented before departure.
If Client is unavailable at time of completion, service will be deemed accepted unless written objection is submitted within the 48-hour claim window.
7.3 Documentation
We photograph work areas before and after service. Pre-existing damage is documented during evaluation. These photos serve as evidence if disputes arise.
8.1 Claim Window
You have 48 hours after service completion to report issues not visible during Step 4 inspection. After 48 hours, all services are deemed accepted as satisfactory. Time is of the essence. We reserve the right to determine, in our professional judgment, whether a reported condition is service-related.
8.2 What is Covered
8.3 What is NOT Covered
8.4 How to Submit a Claim
Email legal@thedraperyspa.com within 48 hours with:
We will schedule a return visit within 7 days to assess and address the issue.
8.5 Damage Claims
Liability is limited to the service cost paid. Claims for damages allegedly caused by our service must be submitted within 48 hours with photo evidence. Client bears burden of demonstrating by preponderance of evidence that damage was directly caused by our negligence. We will provide before/after photos as evidence. Pre-existing damage documented during evaluation is not covered.
We are not responsible for latent defects in fabric construction, dry rot, sun damage, fabric degradation, or manufacturer defects.
8.6 Pre-Existing Conditions & Assumption of Risk
Client acknowledges that textiles, drapery, hardware, and related materials may contain pre-existing deterioration, dye instability, structural weakness, sun damage, dry rot, age-related degradation, prior cleaning effects, or latent defects not visible during evaluation.
By proceeding with services, Client understands and accepts the inherent risks associated with professional textile care and acknowledges that certain conditions may limit achievable results.
Service dates are reserved exclusively for you and removed from public availability. Cancellation fees represent liquidated damages for lost opportunity and are not penalties.
The parties agree that actual damages from late cancellations are difficult to calculate, and the fees stated herein are a reasonable estimate.
9.1 Cancellation vs Rescheduling
Cancellation: You no longer want service.
Rescheduling: You want service but need a different date (see Section 8).
Request is effective only upon written confirmation from The Drapery Spa.
The evaluation fee is earned upon completion of the evaluation. The evaluation credit is a conditional promotional benefit that expires if not timely used.
The $200 no-show fee is separate liquidated damages for reserved service time and mobilization costs.
9.2 Cancellation Fees & Rebook Windows
Notice Given | Fee | Evaluation | Rebook Window | If Don’t Rebook |
14+ days before | $0 | Not forfeited | 30 days | $300 forfeited |
3-13 days before | $0 | Not forfeited | 14 days | $300 forfeited |
0-2 days before | $0 | Not forfeited | 7 days | $300 forfeited |
Day-of (with contact) | $0 | Not forfeited | 7 days | $300 forfeited |
No-show (no contact) | $200 | Not forfeited | 7 days* | $500 total lost |
* No-show rebooking at our discretion only
9.3 How Cancellation Works
Evaluation is NOT immediately forfeited. You must rebook within the specified window to preserve your $300 credit. If you don’t rebook in time, the credit forfeits.
9.4 How to Cancel
Cancellation requests may be submitted by email to hello@thedraperyspa.com or legal@thedraperyspa.com and also by text message to 972-809-9816.
Notices sent to hello@thedraperyspa.com or legal@thedraperyspa.com shall both be considered valid written communication channels for purposes of cancellation, rescheduling, or formal notice.
Cancellation is effective only upon written confirmation from The Drapery Spa.
If confirmation is not received, the cancellation is not valid.
Include your name and scheduled service date in the request.
9.5 No-Show Policy
A no-show occurs when: We arrive at your property for scheduled service, you are not present, and you have not contacted us in advance.
A $200 no-show fee is charged immediately to your card on file. You may request rebooking within 7 days at our sole discretion. If we allow rebooking, your $300 evaluation credit applies, and you pay the $200 fee to secure the new date. If you don’t rebook within 7 days, Evaluation credit expires and the $200 no-show fee is retained.
Emergency Exception: Contact us within 24 hours with documentation of genuine emergency. We may treat as emergency reschedule ($0 fee) instead of a no-show at our discretion.
Failure to rebook within the applicable window results in expiration of the evaluation credit.
No additional cancellation fee applies except in the case of a no-show, which is subject to a separate $200 liquidated damages fee.
If you cancel a second time after already cancelling and rebooking once, the following applies:
10.1 Immediate Consequence
Due to repeated reservation of service dates and associated administrative and opportunity costs, the following liquidated damages apply.
A $200 cancellation fee is charged immediately to your card on file, regardless of how much notice you provide.
10.2 Rebooking Window
Your $300 evaluation credit remains valid for 15 days from your second cancellation date. You may request to rebook within 15 days at our sole discretion.
10.3 Rebooking After Second Cancellation
If Client requests rebooking within 15 days, approval is at The Drapery Spa’s sole discretion.
If rebooking is approved:
If rebooking is declined or no rebooking request is made within 15 days:
Rescheduling means you still want service but need a different date. You may reschedule your service appointment ONE TIME ONLY per booking.
Rescheduling is a privilege extended as a courtesy and is not guaranteed.
11..1 Rescheduling Fees
Notice Given | Fee | New Date Window | Fee Payment |
14+ days before | $0 (FREE) | Within 30 days | N/A |
3-13 days before | $0 (FREE) | Within 30 days | N/A |
0-2 days before | $0 (FREE) | Within 7 days | N/A |
Day-of service/ No show | $200 ** | Within 7 days | $200 Paid upfront via payment terminal before rebooking |
* At our discretion (emergencies only)
** Emergency reschedules only, at our discretion, documentation required
11..2 Requirements
Reschedule requests may be submitted by email to hello@thedraperyspa.com or by text message to 972-809-9816.
Requests must include the specific new date requested.
Rescheduling is effective only upon written confirmation from The Drapery Spa.
If confirmation is not received, the reschedule is not valid.
New date is subject to availability.
11..3 Second Reschedule Request
For avoidance of doubt, a second reschedule request constitutes a cancellation and triggers the applicable provisions of Section 9 (First Service Cancellation) or Section 10 (Second Service Cancellation), depending on timing and prior history.
11..4 Reschedule Then Cancel
If you reschedule service, then later cancel the rescheduled date; it is treated as a first cancellation with appropriate rebook windows based on notice given. The reschedule fee already paid is not refundable.
After three cancellations, all evaluation credits expire, and we reserve the right to decline future service requests.
13.1 Card Declines at Service Completion
If your card on file declines when we attempt to charge the balance upon service completion:
If payment received within 30 minutes: Original balance + $75 fee charged. This signifies, service complete.
If payment NOT received within 30 minutes: We reserve all rights under Texas Property Code Chapter 53 to pursue mechanic’s lien remedies where applicable.
We reserve the right to send your account to collections and pursue legal action if necessary.
Unpaid balances accrue interest at 1.25% per month (15% APR) beginning three (3) calendar days after service completion until paid in full.
Client further agrees that chargeback rights under card issuer rules do not supersede contractual obligations owed under this Agreement.
13.2 Chargebacks
Client agrees to contact The Drapery Spa prior to initiating any credit card dispute so that concerns may be addressed directly.
If a chargeback is initiated, The Drapery Spa reserves the right to:
Email legal@thedraperyspa.com with your billing concern. We respond within 2 business days. Most issues are resolved directly.
Initiating a chargeback does not eliminate the Client’s underlying contractual payment obligation.
13.2 No Withholding of Payment
Client may not withhold payment based on dissatisfaction, dispute, or claim. Any concerns must be addressed through the 48-hour claims process and dispute resolution provisions. Payment obligations remain in full force pending resolution.
14.1 Company-Initiated Cancellation
If we must cancel due to emergency (family emergency, vehicle breakdown, illness), No additional compensation is owed. We will reschedule at no penalty for you. No additional fees is charged. Your evaluation credit remains valid.
14.2 Force Majeure
In cases of acts of God, severe weather, natural disasters, or other events beyond our control, No additional compensation is owed. You may reschedule within 30 days at no penalty. Your evaluation credit remains valid.
14.3 Client Moves Before Service
If you sell or move from the property before service is performed, this is treated as a standard cancellation with applicable fees/windows based on notice provided.
Exception: If your new address is significantly farther from our service area, we may decline service at our discretion. Standard cancellation policy applies.
14.4 Paying Client/ customer Death
Upon verification of death, all payments will be refunded to the estate or original payment method. All other cancelation/no show fees are waived. This must be the same name and person that signed the contract proposal at the time of evaluation.
14.5 Property Destroyed
If your home is destroyed by fire, flood, or other disaster before service can be performed: Full refund of all payments.
14.6 Abusive or Threatening Behavior
If you become hostile, verbally abusive, or threatening, If we feel unsafe and in harm’s way during the service,
Safety determinations are made at our sole discretion.
14.7 Right to Decline or Discontinue Services
The Drapery Spa reserves the right to decline, modify, postpone, or discontinue services if, in its professional judgment, site conditions, safety concerns, material vulnerability, structural instability, unrealistic expectations, or other risk factors make service inadvisable.
Safety and service determinations are made in The Drapery Spa’s sole professional discretion.
15.1 Evaluation Transfer
Evaluations are non-transferable. You cannot transfer your $300 evaluation to a friend, family member, or different property. Each property requires its own evaluation.
15.2 Service Transfer (Gifting)
You may not gift your booked service to someone else. Service transfer is not allowed.
15.3 Repeat Bookings (Same Property)
Allowed within 30 days of most recent service: No new evaluation required. $300 credit from original evaluation is still valid for add-on work.
30 days after most recent service: New $300 evaluation required. Textile conditions may have changed.
Different property: New $300 evaluation is always required.
Minimum service is 10 panels and no less than $2,500 total.
Exception: Existing clients adding service within 30 days of recent job. Minimum waived as courtesy for repeat business.
17.1 Limitation of Liability
Our liability is limited to the amount you paid for service. We are not liable for consequential damages, lost profits, or indirect damages of any kind. Pre-existing conditions documented during evaluation are not covered. Fabric treatment results vary by fiber type and condition. We do not guarantee stain removal but will provide best efforts. In no event shall liability exceed the amount paid for the specific service giving rise to the claim.
17.2 Arbitration & Dispute Resolution
Arbitration shall occur in Dallas County, Texas, or, at The Drapery Spa’s discretion, remotely or in the county where services were performed.
Arbitration shall be conducted pursuant to the Federal Arbitration Act and administered by a mutually agreed arbitration provider.
The parties waive the right to trial by jury and waive participation in any class or collective action.
17.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions continue in full force.
17.4 Entire Agreement
These Terms, together with your Service Agreement, constitute the entire agreement between you and The Drapery Spa. No verbal agreements or representations modify these Terms.
17.5 Indemnification Clause
Client agrees to indemnify and hold harmless The Drapery Spa from claims arising from third-party property conditions, defective hardware, or structural instability not caused by our negligence.
17.6 Attorneys’ Fees
The prevailing party in any arbitration or legal proceeding shall be entitled to recover reasonable attorneys’ fees and costs.
17.7 ACCESS & PREPARATION REQUIREMENTS
The Drapery Spa provides white-glove service, and Clients are not required to move furniture or prepare work areas unless specifically agreed in writing.
Client agrees to provide safe and unobstructed access to the property and to disclose any fragile, unstable, or hazardous conditions in advance. Clients must provide safe and unobstructed access to all work areas. Pets must be secured through the service.
The Drapery Spa reserves the right to suspend or modify services if conditions are deemed unsafe, without a refund.
Client agrees not to supervise, direct, or interfere with service personnel during performance of services. The Drapery Spa reserves the right to suspend or discontinue services if interference creates safety risk.
17.8 RIGHT OF ENTRY
Client grants The Drapery Spa permission to enter the property at the scheduled service time for purposes of performing the contracted services. Clients represent that they have authority to grant such access.
17.9 NO GUARANTEE OF RESULTS
Textile cleaning outcomes vary based on fiber composition, dye stability, sun exposure, prior treatments, and fabric age. No specific results are guaranteed.
17.10 Hardware & Mounting Surface Integrity
The Drapery Spa is not responsible for structural failure of mounting surfaces, brackets, anchors, drywall, studs, hardware components, or installation systems.
Client is responsible for ensuring that all hardware and mounting systems are structurally sound prior to service. The Drapery Spa does not inspect, certify, or guarantee hardware integrity.
18.1 Required Communication Methods
Email or text message may be used for cancellation requests, rescheduling requests, and formal notices.
Such requests are effective only upon written confirmation from The Drapery Spa.
Phone calls may be used for emergency same-day communication only and do not constitute formal notice unless confirmed in writing.
18.2 Contact Information
The Drapery Spa
5900 Balcones Drive, STE 100
Austin, TX 78731
Email: legal@thedraperyspa.com
Phone: 972-809-9816
Website: www.thedraperyspa.com
18.3 Notice Delivery
Notices sent via email are considered delivered when sent. Notices sent via postal mail are considered delivered 7 business days after mailing.
18.4 Privacy Policy
Collection and use of personal information are governed by The Drapery Spa Privacy Policy available on our website. By booking services, Client acknowledges review of and agreement to the Privacy Policy.
By booking an evaluation or service with The Drapery Spa, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions in their entirety.
These Terms are effective as of the date you book your evaluation and remain in effect through service completion and any applicable warranty or claim periods.
We reserve the right to update these Terms at any time. Updated Terms apply to services booked after the update date. Your booked service is governed by the Terms in effect when you booked.
Thank you for choosing The Drapery Spa
We look forward to serving you.
