Effective Date: March 2, 2026
Your service date is reserved exclusively for you and removed from public availability. Each appointment requires advance planning, technician allocation, and calendar coordination. The structure below ensures fairness, clarity, and scheduling integrity for all clients.
This policy operates in conjunction with our Terms & Conditions. In the event of any conflict, the Terms & Conditions govern.
The $300 evaluation fee compensates for professional time, expertise, travel, and preparation. It is earned once the evaluation appointment time has commenced, regardless of whether the evaluation is completed, provided Company personnel have arrived and begun services.
If the evaluation is discontinued due to client refusal of access, unsafe conditions, interference, or client request, the evaluation fee remains earned and non-refundable. This is not a deposit for future services.
Policy Item | Details |
Evaluation Fee | $300 – earned once the evaluation appointment time has commenced. |
Rescheduling | One complimentary reschedule with 48 business hours’ notice |
Evaluation No-Show | Fee forfeited if access is not provided |
*** The rescheduled evaluation must occur within thirty (30) days of the original appointment date.
If you cancel your scheduled service, no cancellation fee applies provided that you rebook within the applicable window below. Rebooking preserves your evaluation credit.
Notice Given | Cancellation Fee | Rebooking Window | Credit Status |
14+ Days | $0 | 30 Days | Preserved if rebooked |
3–13 Days | $0 | 14 Days | Preserved if rebooked |
0–2 Days | $0 | 7 Days | Preserved if rebooked |
Day-of (with contact) | $0 | 7 Days | Preserved if rebooked |
** No additional cancellation fee applies except in the case of a no-show, which is subject to a separate $200 mobilization fee.
If service is not rebooked within the required timeframe, the evaluation credit expires. The evaluation fee itself remains earned and non-refundable.
A no-show occurs when our team arrives at the scheduled time and cannot access the property. Because resources have already been mobilized, a no-show fee applies.
Situation | Fee | Rebooking Window | Credit Status |
No-Show (no contact) | $200 | 7 Days* | $200 no-show fee is retained. If service is not rebooked within 7 days, the $300 evaluation credit also expires. |
*Rebooking after a no-show is subject to approval. Documented emergencies may be considered at our discretion.
If service is canceled a second time after rebooking, additional administrative and scheduling costs apply.
Item | Policy |
Cancellation Fee | $200 (Charged immediately to the card on file) |
Credit Validity | 15 Days |
Rebooking | Subject to approval and availability |
If service is not rebooked within 15 days, the evaluation credit expires.
After three cancellations, evaluation credits expire, and future service requests may be declined.
Rescheduling is a courtesy and is not guaranteed. Approval is subject to availability. One reschedule is permitted per booking. A second reschedule request is treated as a cancellation. All rescheduling requests must include a specific new date and are effective only upon written confirmation.
Requirement | Details |
Request Method | Email or Text |
Confirmation Required | Yes – Written Confirmation |
Second Request | Treated as Cancellation |
Requests may be submitted through the following methods. Phone calls are permitted for emergency same-day communication only.
Method | Details |
Text | 972-809-9816 |
Phone | Emergency same-day communication only |
All cancellation and rescheduling requests are effective only upon written confirmation from The Drapery Spa.
